F.A.Q.

FAQs

How do I make a purchase?

Shopping online at Hermosa is very easy:

- Once you have found an item, click on the ‘ADD TO CART’ button.
- You can see your shopping cart, if you want to purchase another item with it so click on’ CONTINUE SHOPPING’ button and if you are done then click on ‘PROCEED TO CHECKOUT’ button
- Then you will be asked to register if you are a new customer, once you register your account you will be directed to the payment options window.

Do I need to set up an account to place an order?

No, you can shop at Hermosa without creating an account

However, if you register with us, you will enjoy the following benefits:

- Track your order
- Review your account history
- Save your details
- Manage your account details, address book and email preferences
- Add sold out items you like to your Wish List
- To set up an account, simply click ‘Register’ and enter your details.

I’ve forgotten my password. What should I do?

To re-set your password, follow the ‘FORGOT PASSWORD’ instructions on the SIGN IN page.
Please note, for security reasons we are unable to send your old password via email.

What payment methods does Hermosa accept?

We accept bank transfer and cash on delivery

Which countries does Hermosa ship to?

Hermosa offers worldwide shipping services

How long does delivery take and how much will it cost?

We offer free delivery all over Pakistan. Orders are delivered within 3-5 working days from the date you place your order.

International shipping costs are based on weight and are calculated at the time of selecting the item. To reflect the policies of the courier companies we use, all weights will be rounded up to the next full kg.

Shipping to most regions internationally charged is Rs. 3000 for the 1st piece & Rs. 1,000 for each additional piece. Certain regions may have higher charges e.g. Australia, South America etc.

Do you offer same day delivery?

Yes, we offer same day delivery in Karachi only.

How much duties and taxes will I have to pay?

You do not have to pay any duties or taxes when you purchase a product from Hermosa because we offer free shipping and do not charge additional costs to our customers for all local orders. International orders can be charged according to location.

How can I track my order?

Once your order has been dispatched, you will receive an email containing your air waybill number to track your package.

What is the difference between Order ID and Tracking ID?

You will receive two emails essentially in the order process. First one on placing the order and second one when your shipment is dispatched. Order ID is your unique order number which is given to you in the Sales Order Summary on placing your order. Tracking ID is sent to you when the order is dispatched.

P.S. Keep in mind, to track your order and its delivery status, you will use your Tracking ID to log on to TCS website, not the Order ID.

How do I check the delivery status?

On dispatch, you will be provided a Tracking ID for your order through email and SMS. You can log on to TCS website for your order, insert your tracking ID and track your order.

http://www.tcscouriers.com/pk/tracking/default.aspx

How many times will the courier agent attempt to deliver my order in case I am unavailable to receive it?

Our delivery agents make two attempts to deliver a parcel. Kindly ensure that the address, contact number and area code are mentioned clearly while placing an order. On the second failed attempt, the item will be returned to us.